The organisation is staffed by a team of 2 staff: a full-time Service Manager responsible for delivering the organisation’s vision housed in its business plan, supported by a part-time Administrator. All counselling is delivered by self-employed, freelance practitioners who join our counsellor bank after meeting strict quality criteria. They work under a contract that specifies the service standards required and are accountable to the Service Manager who continuously monitors their work. To create a triangle of accountability and support these trustees don’t hold the Chair or Treasurer roles. The senior team and board are also supported by a business plan consultant; a non-line management support person who meets jointly with both managers; an accountant; and a solicitor. All external roles are assigned to ensure that managers have access to professional expertise alongside the board.