Date 19th March 2020                                                 Covid – 19

Due to the impact and continued development of Covid-19 and ongoing government guidelines AWC-Counselling is suspending face to face contact for the foreseeable future and offering to continue counselling support either via telephone or video with clients.

New clients who would like to arrange an assessment should still contact the office on 01535 288335 or send an email to in order that you can be registered and offered a telephone or video assessment. Initial therapy will continue via phone or video contact until face to face sessions can be reinstated.

These are unprecedented times and although telephone counselling may not be what we would ideally offer for all our clients we are trying to be flexible in order to maintain continuity of support for both existing and new clients.

Should you require emergency support the following numbers are useful



Samaritans                             116 123

MENTAL HEALTH: GuideLine (Mind in Bradford) 12 noon—9pm  freephone 0800 1884 884

MENTAL HEALTH: Saneline 4.30—10.30pm 0300 304 7000


MEN: Campaign Against Living Miserably (CALM) 5pm–midnight every day                                             0800 585858


LGBT: Switchboard 10am—10pm               0300 330 0630


UNDER 25s: The Mix Sunday-Friday 2—11pm    0808 808 4994


UNDER 18s: Childline 0800 1111

OLDER PEOPLE: Independent Age 0800 319 6789


Bradford Counselling Services         01274 733080

Relate                                                  01535 605047

Bradford Family Action: counselling for parents/carers   affected by mental health issues impacting on relationships.            01274 651652

UNDER 18s: Off the Record             01274 733080


Aire, Wharfe and Craven Counselling (AWC Counselling) was established in 2017 after a merger between Aire Valley Counselling, a community interest company set up in 2011, and Versa Organisation Ltd, a charitable company, set up in 1997. The time had come to modernise what had first begun its life, in 1983, as Keighley Women’s Centre. These organisations have consistently moved with the times, re-inventing themselves to keep pace with the community’s demand for relevant services. AWC Counselling is a Charitable Incorporated Organisation (CIO) – a new type of charity offering straightforward, robust governance and accountability with greater freedom to raise funds and sustain itself.

Why you might need to talk to someone

AWC provides a range of talking therapies and can help with issues such as; current and/or past abuse(s), depression, stress, mental ill health, anxiety, trauma, PTSD, panic attacks, difficult changes and transitions, low confidence / self-esteem, self-harm, relationship difficulties, work problems, inability to cope and other issues leading to harm and/or distress to the individual and those around them. ACT also has expertise in medically unexplained symptoms and childhood sexual abuse.


As will be discussed in the initial session, everything said in the therapy room stays with the therapist. This confidentiality is only broken if the Client is at risk of harming themselves or other individuals or, is at risk of harm from others.  If there are any such concerns, they will be discussed with the Client and if the Counsellor/Psychotherapist continues to have concerns this information will be shared with an appropriate professional under the organisation’s safeguarding policies and procedures.

For professional reasons, the practitioners discuss all clinical work with a Supervisor.  This ensures the safety of the clients and is part of the British Association of Counselling & Psychotherapy Ethical Framework.  If you have any complaints regarding a Counsellor or the counselling you are receiving, we want to encourage you to contact the Head of Service, or the British Association for Counselling & Psychotherapy on: 01455 883300

Where we work

AWC-Counselling work throughout the localities of Aire, Wharfe and Craven. We have recently moved to a central office within The Cavendish Business Centre 11 – 17 Cavendish Street Keighley, having previously operated from New Devonshire House Keighley.

The move was aimed at increasing access for clients and also in assisting in the sustainability of the organisation for the future. The move was financially supported by the landlords of New Devonshire House, Shillelagh Properties, whose belief in our service and the relevance of the work we do in our local area, was of considerable benefit in aiding our transition to our new premises.

Referring to AWC-Counselling:

It could not be easier to make a referral to our service.  AWC-Counselling operate an open-door policy, this means anyone can self-refer for initial assessment.  You can contact us by phone or email and we will discuss with you how to register for our service.

If you have been referred by a GP or other healthcare professional or employer, we will call you to discuss the way forward.

You will be offered an assessment appointment which ensures that it is appropriate for all clients/patients to continue to have therapy with our organisation.  Where necessary clients/patients will be signposted to other services if it is appropriate to do so.